Could you understand your care and communicate your needs?
Hospitals that receive federal funding must provide effective communication. When they don't, the result can be misunderstood consent, unclear treatment, and discharge instructions you can't follow. We help you figure out what went wrong and what to do.
ASL introduction
An American Sign Language introduction to this page, with open captions and a full written transcript, is available on request.
Captions includedWe meet you in the language you use.
Daryl Crouse is fluent in American Sign Language, so our firm works with Deaf and Hard-of-Hearing clients directly, without sending you through a third party for every conversation.
- Direct ASL communication with your attorney
- Captions and written summaries for every key step
- Video consultations scheduled at your convenience
How we evaluate a hospital communication matter.
Interpreter requests.
Whether you asked for an ASL interpreter, what you requested, and what the hospital provided or refused, all help us evaluate what happened.
Consent discussions.
Informed consent requires understanding. We look at whether you could meaningfully participate in decisions about your own care.
Treatment explanations.
You should understand your diagnosis and options. We evaluate what was explained to you and how, compared with what you needed.
Discharge instructions.
Discharge sets the path for your recovery. We review whether instructions were communicated in a way you could follow.
When video remote interpreting fails.
A screen interpreter who freezes, is poorly positioned, or leaves gaps can break communication at the moments that matter most. We look at whether that happened to you.
Records that help a hospital communication matter.
Bring what you have. Hospital records and your own notes together tell the story.
- The date, time, and hospital department where it happened
- Names of the doctors, nurses, and staff you dealt with
- Whether you requested an ASL interpreter, and the response you received
- Any written discharge, consent, or treatment documents you were given
- Your notes on what was explained versus what you understood
- Records of any video remote interpreting, and problems with it
- Names of family members or companions who were present
Don't have everything? That's okay. Bring what you have, and we can help you identify the rest.
From inquiry to first conversation.
We review your note.
An attorney reads what you sent, usually within one business day.
We contact you your way.
We reach out in ASL, by text, email, relay, or a scheduled video call, whichever you chose.
We explain your options.
We talk through whether the law may help and what representation would involve. You decide.
Tell us what happened. We'll tell you what's next.
Tell us which hospital and department, and what communication broke down. Choose how you'd like us to reach you.