Your rights. Your language. Your choice of communication.
When a business, hospital, or government program fails to communicate with you effectively, it can affect your health, your safety, and your independence. We help Deaf and hard-of-hearing people understand what happened and what to do about it.
ASL introduction
An American Sign Language introduction to this page, with open captions and a full written transcript, is available on request.
Captions includedWe meet you in the language you use.
Daryl Crouse is fluent in American Sign Language, so our firm works with Deaf and Hard-of-Hearing clients directly, without sending you through a third party for every conversation.
- Direct ASL communication with your attorney
- Captions and written summaries for every key step
- Video consultations scheduled at your convenience
Where did the communication barrier happen?
You may recognize the experience before you know the legal term. Pick the setting that fits, or tell us about your own.
How we evaluate a communication access issue.
Effective communication depends on you and the situation.
There is no single rule. The nature, complexity, and context of the communication, and the way you usually communicate, all matter. We evaluate your specific experience, not a one-size-fits-all checklist.
We communicate directly in ASL.
Daryl Crouse is fluent in American Sign Language, so you can speak with your attorney without a third party for every conversation.
Captions, writing, and assistive listening.
We provide captions and written summaries for key steps, and we accommodate assistive listening and written preferences for hard-of-hearing and late-deafened clients.
Relay and video consultations.
We accept relay calls and schedule video consultations at times that work for you, so the first conversation happens on your terms.
Records that help a communication-access matter.
Effective communication depends on the situation, so we look at the specifics of yours. These details help us do that.
- When and where the communication problem happened
- Who you dealt with, names, roles, and the facility or business
- Whether you asked for an interpreter or other accommodation, and the response you received
- Any written responses, denials, or notes from staff
- Your notes on what was said and what you actually understood
- Recordings you were permitted to make, or that already exist
- How the communication barrier affected you
Don't have everything? That's okay. Bring what you have, and we can help you identify the rest.
From inquiry to first conversation.
We review your note.
An attorney reads what you sent, usually within one business day.
We contact you your way.
We reach out in ASL, by text, email, relay, or a scheduled video call, whichever you chose.
We explain your options.
We talk through whether and how the law may help, and what representation would involve. You decide.
Tell us what happened. We'll tell you what's next.
Tell us where the barrier happened and how it affected you. Choose how you'd like us to reach you.